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Not receiving emails

Last updated October 21, 2026

  1. Check spam first. If a message is there, mark it "Not spam" and add [email protected] to your contacts — that trains your mailbox for the next one.
  2. Check where mail should go. Settings → Profile: if you set an alert email, alerts and digests go there, not to your account email.
  3. Never verified? Sign in, open Add a site, and use the Resend button — adding sites stays locked until you verify.
  4. Digest vs alerts. The digest only goes to accounts with at least one active site, and only if you haven't switched it off. Incident alerts are separate — if you get alerts but no digest, the digest is probably off; if you get neither, start at step 1.
  5. New domains take time. Mail from a young domain lands in spam more often at first; a sender reputation builds over weeks, not days.

Still nothing? Contact support and say which mailbox and which message type is missing.

Still stuck?

Talk to a human — support is answered by the person who runs the service, usually within one business day.

Contact support